Terms of service

Terms of Service - Veleia

Welcome to Veleia. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully, as they outline your rights and responsibilities as a customer.

 

1. Acceptance of Terms

By using our website, making a purchase, or interacting with our services, you agree to these Terms of Service and our Privacy Policy and Shipping Policy.

 

2. Eligibility

To place an order, you must:

  • Be at least 18 years old or have permission from a parent/guardian

  • Provide accurate, current, and complete information during checkout

 

3. Products & Availability

  • All products listed on our website are subject to availability.

  • We reserve the right to discontinue or update products at any time without prior notice.

  • Colours may vary slightly due to screen settings and lighting conditions.

 

4. Pricing & Payments

  • Prices are listed in GBP (£) unless stated otherwise.

  • We reserve the right to modify prices at any time.

  • Payment must be made in full at the time of checkout using the payment methods provided.

  • If a pricing error occurs, we may cancel or adjust the order after notifying you.

5. Shipping & Delivery

Shipping times and fees are outlined in our Shipping Policy.
We are not responsible for delays due to:

  • Customs processing

  • Carrier issues

  • Incorrect addresses provided at checkout

6. Returns & Refunds

Our Returns & Refund Policy outlines the eligibility and process for returning items.
We reserve the right to refuse returns that do not meet our conditions.

 

7. Order Cancellations

  • Orders may be cancelled within 1 hour of purchase, provided they have not yet been shipped.

  • Once an order has been processed or dispatched, it cannot be cancelled.

 

8. Intellectual Property

All content on our website - including images, logos, text, product descriptions, and designs - is the property of Veleia.
You may not copy, reproduce, or use our content without written permission.

 

9. Prohibited Activities

You agree NOT to:

  • Use our website for illegal or fraudulent purposes

  • Attempt to hack, disrupt, or interfere with our services

  • Resell our products without permission

  • Submit false or misleading information

10. Limitation of Liability

Veleia is not liable for:

  • Any indirect, incidental, or consequential damages

  • Issues caused by third-party carriers

  • Misuse of our products

Your use of our website is at your own risk.

 

11. Privacy

We are committed to protecting your personal information.
Please review our Privacy Policy for full details.

12. Changes to Terms

We may update these Terms of Service at any time.
Changes will take effect once posted on our website.
Continued use of our website means you accept the updated terms.

13. Contact Us

For questions about our Terms of Service, please contact:
📧 veleia.contant@gmail.com