Shipping policy
Shipping Policy - Veleia
Thank you for shopping with us. We are committed to delivering your order quickly, safely and with care. Please read our shipping policy below.
Shipping Locations
We currently ship to:
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United Kingdom
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International (shipping to most countries worldwide)
If your region isn’t listed at checkout, please contact us and we will try our best to accommodate you.
Processing Time
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All orders are processed within 1-3 business days.
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Orders placed on weekends or public holidays will be processed the next business day.
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During launches, sales or peak seasons, processing times may extend by 1–2 days.
📮 Delivery Time & Rates
UK Shipping
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Standard Shipping: 3-5 business days
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Express Shipping: 1-3 business days
Shipping fees are calculated at checkout.
International Shipping
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Delivery typically takes 7-14 business days (depending on the destination).
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Customs processing may cause additional delays.
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International shipping fees vary based on location and weight.
Customs, Duties & Taxes
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International customers are responsible for any customs fees, import taxes, or duties charged by their country.
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These charges are not included in our product or shipping prices.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.
Lost, Stolen, or Damaged Packages
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We are not responsible for packages lost or stolen after delivery is confirmed by the carrier.
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If your order arrives damaged, please contact us within 48 hours with photos so we can assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout. If an incorrect address is provided, we are not responsible for delays or lost packages. Reshipping fees may apply.
Returns & Exchanges
For information about returns or exchanges, please see our Returns Policy.